It’s never too late to trust yourself to confidently head in the direction of your dreams. Never. It matters not why you’ve waited until now. It matters not that you may have got it wrong previously. It matters not that you’ve never been lucky when less others seem to have been over-rewarded for under-performing. It’s [...]
Format Archives: Aside
Who should you have on your team?
When you decide that you need another person on your team; is it because you need another body? Is it because you need another process worker? Another cog in the wheel or as Pink Floyd sang, “Another brick in the wall”? If that is what you want, then identify people who aren’t really motivated, have [...]
Weekly Wisdom No.101: Staying front of mind
It’s not your client’s responsibility to remember you; it’s your obligation to ensure they never have a chance to forget you. A member of my Mentoring & Coaching Program called to say that a prospective client had chosen and engaged another business professional before receiving his proposal. This proposal was the culmination of a business analysis for [...]
Customer Service: What are you saying?
“I know you believe you understand what you think I said, but I am not sure you realise that what you heard is not what I meant!” Do you know what you are communicating to your clients? Telephoning the Apple Support Centre, an automated message declares: “Welcome to Apple. The Tech Support Department is closed.” [...]
Weekly Wisdom No.100: 3 Keys from Steve Jobs
This is the 100th edition of the Weekly Wisdom. Thank you to the members of my Mentoring & Coaching Program who cajoled, coerced and convinced me to do this. Given it is the 100th edition, I’m recommending everyone who doesn’t yet receive the Weekly Wisdom each Monday in their inbox that you add it to [...]
What’s the best sales technique?
When people ask this question you need to clarify what they’re really asking you. Are they genuinely asking for the best or simply the easiest? The easy way is to lower your price. Of course, with all the websites, discounts and e-coupon websites this will most likely mean you need to lower your price to [...]
Weekly Wisdom No.99: Victory by helping others to win
When my daughter was two and she wanted something, she wanted it immediately. And, when she got it, it was a victory, she won. As we mature we see a win as a victory over somebody or something else. I won the tennis match at the expense of somebody else who lost to me. I [...]
Weekly Wisdom No.98: The Human Touch
A respected researcher wrote in a professional association magazine, “We are experiencing a customer service crisis ….” Crisis might be a strong word, but by no means is it an exaggeration. The majority of service is poor, much of it is ordinary and service quality is perceived by many experts and endusers to be declining. [...]
Get more of Ric
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Research Survey on Referrals in Professional Services
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Wayne Swan: It would be funny if it wasn’t so scary
- Stupid business thinking by Qantas and unions
