Is your business performance achieving, growing, improving? Are you achieving your financial targets so far this year? Are you growing? Or, are you declining? Are you winning major customers? Or, have you already lost some key business? Are you developing new products/services for the future? Or, are you simply relying on what you’ve had for [...]
Format Archives: Aside
Weekly Wisdom No.103: What are you doing? What should you be doing?
You create an idea for your business. You get everyone together to discuss it. You wrangle over the merits or otherwise of pushing forward with this new idea. The idea has its supporters and it has detractors, as well, of course. (There’s always somebody who thinks it’s their role to say no to a new [...]
25 ways to turbocharge your brain power
25 ways to turbocharge your brain power Improve your vocabulary. Take a different route home from work, regularly. Do crosswords, solve puzzles and brainteasers. Become comfortable with ambiguity. Reverse your assumptions. Look further than the first, correct answer. Be curious. Have your own mental sanctuary. Debate (not argue) and defend your position on matters, intellectually. [...]
Mix and match ideas to serve your clients
Creativity choked? Mix and match ideas to serve your clients. “The time has come,” the walrus said, “to talk of many things: of shoes and ships and sealing wax of cabbages & kings.” In the 4th Millennium BC, hard bronze was invented in Susa (Iran) by mixing soft copper with small amounts of an [...]
Weekly Wisdom No.102: Nobody will ever notice the effort
An easy excuse for not trying that little bit harder is that nobody will ever notice that last 5% of effort you put in to making your products/services the highest quality. It’s a terrible amount of work that goes unrecognised by everyone but you. Answering the telephone within three rings costs many times more than [...]
It’s never too late to trust yourself
It’s never too late to trust yourself to confidently head in the direction of your dreams. Never. It matters not why you’ve waited until now. It matters not that you may have got it wrong previously. It matters not that you’ve never been lucky when less others seem to have been over-rewarded for under-performing. It’s [...]
Who should you have on your team?
When you decide that you need another person on your team; is it because you need another body? Is it because you need another process worker? Another cog in the wheel or as Pink Floyd sang, “Another brick in the wall”? If that is what you want, then identify people who aren’t really motivated, have [...]
Weekly Wisdom No.101: Staying front of mind
It’s not your client’s responsibility to remember you; it’s your obligation to ensure they never have a chance to forget you. A member of my Mentoring & Coaching Program called to say that a prospective client had chosen and engaged another business professional before receiving his proposal. This proposal was the culmination of a business analysis for [...]
Customer Service: What are you saying?
“I know you believe you understand what you think I said, but I am not sure you realise that what you heard is not what I meant!” Do you know what you are communicating to your clients? Telephoning the Apple Support Centre, an automated message declares: “Welcome to Apple. The Tech Support Department is closed.” [...]
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Research Survey on Referrals in Professional Services
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Wayne Swan: It would be funny if it wasn’t so scary
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