Old joke: How many psychologists does it take to change a light bulb? Only one. But the light bulb has to want to change. You can help a half-dozen people who want to become better at something in the same amount of time it takes to realise you cannot help that one person who doesn’t [...]
Tag Archives | Human Resources
The Nearly Free Workshop is Back!
Back by popular demand – with loads of new content “Thanks for an absolutely spectacular workshop Ric. Huge value!! Jam packed with lots of great content and delivered so expertly and with great sincerity. Well done. I can see why you are such a success and why firms that work with you experience success as [...]
It’s not what happens to you but how you react
The flight from Kuala Lumpur to Dubai was an eventful trip. As dinner was being served we encountered turbulence. Usually, pilots are pre-warned about turbulence by aircraft ahead of them on the same flightpath and similar altitude. They announce this to the cabin, the fasten seat belts lamp is lit, and everyone takes their seats. On this [...]
Weekly Wisdom No.158: Who is to blame for poor service?
Who’s to blame for poor customer service? Checking in at Qantas domestic, Brisbane airport, the ticketing officer was courteous, helpful, and informative. It wasn’t just because it was her job, you sensed she loved her work and loved serving the public. I thanked her for being so helpful and nice. “Very few people say that, [...]
Harnessing the power of problem-solving in your team
It’s easy to find reasons why something will not work. It’s easy to complain, criticise, and denigrate new ideas, new strategies, or new action claims. It’s easy to quip, “we tried that before back in 1973, and it didn’t work then and won’t work now”. If you genuinely want to harness the power of problem-solving [...]
Live Time Management Webcast
Live Webcast Wednesday 13 March 12pm Australian EST A final reminder for you to register for the live web cast this Wednesday 13 March at 12 noon. The web cast is for 60 minutes and will provide you with Rick Willmot’s secrets to a effective time management for busy executives and people in professional services. [...]
Weekly Wisdom No.152: Finish
Finish It seems as if every time I open my e-mail there is an inordinate amount of advice coming from consultants and self-proclaimed gurus telling me to start something “new”. They all seem to imply they have the monopoly on the next innovative idea, which is only a rehash of the genius from giants such [...]
How to facilitate a successful focus group
! The Focus Group Challenge Relying upon surveys assumes that people know how they feel. The reality is that in the workplace it sometimes takes listening to the opinions of others in a confidential and nonthreatening group setting before they form thoughts and opinions. Focus groups can reveal a wealth of detailed information and deep [...]
Weekly Wisdom No.151: Influence
Influence Business attempts to cope with unpredictable competition and fickle customers. Do you market loyalty or the coupon deal? How can organisations plan ahead with any confidence? Contrary to the cliche, absence does not make the heart grow fonder; it becomes easier to forget. Separation is the enemy of influence. You have more influence when [...]
Smart decisions to grow a professional services practice
Although written to the accounting profession, this article is just as pertinent for business coaches & consultants, lawyers, bankers, financial planners, recruiters, and the like. ___________________________ The larger accounting firms are getting larger. Grant Thornton has just bought BDO. PwC is purchasing high-powered boutique firms like Ashley Munro. It’s unlikely there will be any [...]
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Mick Cosgrove: I agree Ric. I was actually referring more to the ...
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Ric Willmot: No Kathy. I was honest in my opinions about Crean...
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Kathy Westmore: Ric are you showing your softer side there by comp...
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Scott Brown: Yes, read that study. Interesting. Should also be ...
