Who’s to blame for poor customer service? Checking in at Qantas domestic, Brisbane airport, the ticketing officer was courteous, helpful, and informative. It wasn’t just because it was her job, you sensed she loved her work and loved serving the public. I thanked her for being so helpful and nice. “Very few people say that, [...]
Tag Archives | Human Resource Management
Strategic Thinking is future-oriented
Simply put, strategy is about thinking deeply towards the future. Coca-Cola had a strategic intent: For anyone to be able to buy a Coke anywhere in the world at any time. For any strategy to rise above the level of mediocrity it must have a strong and powerful intent. John F. Kennedy had a clear [...]
Strategy Development & Implementation: 2-Day Course Dubai
Real World Strategies, Development & Implementation Effective Strategic Planning and its Application to Accomplish Your Business Goals 22nd & 23rd April 2013 • Dubai, United Arab Emirates REMINDER: Strategic thinking is a powerful and invaluable skill, one that leads to greater chances of success in whatever professional and personal projects you’re involved in. Learning to [...]
Testimonial from Jesse Yvanoff of CJ Advisory
Here’s a testimonial posted on best blogs for business website by one of our Online Business Forum members, Jesse Yvanoff. Many thanks to Jesse for his recommendation of this blog. The Ric Wilmot blog has been my most used blog for my business ideas. It contains practical tips and resources that allow me to overcome my fears [...]
Live Time Management Webcast
Live Webcast Wednesday 13 March 12pm Australian EST A final reminder for you to register for the live web cast this Wednesday 13 March at 12 noon. The web cast is for 60 minutes and will provide you with Rick Willmot’s secrets to a effective time management for busy executives and people in professional services. [...]
How to facilitate a successful focus group
! The Focus Group Challenge Relying upon surveys assumes that people know how they feel. The reality is that in the workplace it sometimes takes listening to the opinions of others in a confidential and nonthreatening group setting before they form thoughts and opinions. Focus groups can reveal a wealth of detailed information and deep [...]
Weekly Wisdom No.151: Influence
Influence Business attempts to cope with unpredictable competition and fickle customers. Do you market loyalty or the coupon deal? How can organisations plan ahead with any confidence? Contrary to the cliche, absence does not make the heart grow fonder; it becomes easier to forget. Separation is the enemy of influence. You have more influence when [...]
“How Stupid Do You Think We Are?”
Titan is the one with the money and the talent to produce tires. What does the crazy union have? It has the French government.Morrie Taylor, CEO of Titan
From The Wall Street Journal An American CEO speaks the blunt truth to the French state. And, may well signal a warning for Australian business,workplace relations and our economy. When Morrie Taylor visited a Goodyear factory in north Amiens, France, he couldn’t believe what he saw: “The French workforce gets paid high wages but works [...]
Friday Redux No.22: What is Transformational Leadership?
You can assert control of certain situations by expressing a clear vision of the group’s goals, a pronounced passion for the work and an ability to make the rest of the group members feel invigorated. It’s called: transformational leadership. Transformational leadership is a leadership style that encourages positive transmogrification in those who follow. Transformational leaders [...]
2013 Asia-Pacific Tour: Management Learning & Development
The Global Consultant, Ric Willmot, is touring Asia-Pacific delivering specialised management learning and development programs and public workshops. If you wish to discuss how you can get a chance to be your best by learning from one of the best, contact us.
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Mick Cosgrove: I agree Ric. I was actually referring more to the ...
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Ric Willmot: No Kathy. I was honest in my opinions about Crean...
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Kathy Westmore: Ric are you showing your softer side there by comp...
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Scott Brown: Yes, read that study. Interesting. Should also be ...
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Research Survey on Referrals in Professional Services
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It’s not too late to ditch the tax, Julia
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Catherine Deveny hate speech continues in spite of spelling
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Wayne Swan: It would be funny if it wasn’t so scary
- Gun Control Laws: Sobering statistics and a sane argument
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Psychologist, Peter Hart unable to adapt to pyjamas
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Weekly Wisdom No.162: Focus on my 4th question
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The financial facts provided by Treasury not politicians
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Strong men more likely to have right-wing views, study says
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The Nearly Free Workshop is Back!
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What’s around the bend for marketing your business, smarter?
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Summaries of fiscal & economic evaluations of Labor and Swan
Value Offerings by Ric Willmot
