I was talking with a friend who runs a small online boutique business. She works with personalized textile products, and provides free shipping. The free shipping is built into each product with an expectation that delivery will be made via UPS (United Parcel Service). She had an order and was completing the packaging. Checking the [...]
Tag Archives | Customer Service
Fearless Sales & Marketing Workshop – Jakarta
Fearless Sales & Marketing Workshop – Jakarta 27-28 August You’ve seen it. Some businesses seem to have a Midas touch where everything they touch turns to gold. Others constantly seem to struggle. If you have been curious about the very strategies that high-profit professionals employ, make certain you attend. This 2-day masterclass will help you [...]
Fearless Sales & Marketing Workshop – Kuala Lumpur
Fearless Sales & Marketing Workshop – Kuala Lumpur 17-18 September You’ve seen it. Some businesses seem to have a Midas touch where everything they touch turns to gold. Others constantly seem to struggle. If you have been curious about the very strategies that high-profit professionals employ, make certain you attend. This 2-day masterclass will help [...]
Fearless Sales & Marketing Training Workshop – Dubai
Fearless Sales & Marketing Training Workshop – Dubai, UAE 22-23 August You’ve seen it. Some businesses seem to have a Midas touch where everything they touch turns to gold. Others constantly seem to struggle. If you have been curious about the very strategies that high-profit professionals employ, make certain you attend. This 2-day masterclass will [...]
Your business success is in the marketing percentages
I’ve been thinking this week about marketing, customer service, new business. The posts I’ve made this week have highlighted some poor decision making by organisations. Marketing gone wrong and Is customer service dead? Much of commerce is about pricing. The economic theory on pricing is about scarcity. Scarcity, by nature, dictates that there can be little to [...]
Marketing gone wrong: What’s wrong with this picture?
The above photograph in the entry to a typical hairdressing salon. But the little white sign on the counter tells you so much more about this business. Mothers, typically, are the people who take children to get their hair done. Children go to school and kindergarten. When are the only (best) times parents have available, [...]
Weekly Wisdom No.101: Staying front of mind
It’s not your client’s responsibility to remember you; it’s your obligation to ensure they never have a chance to forget you. A member of my Mentoring & Coaching Program called to say that a prospective client had chosen and engaged another business professional before receiving his proposal. This proposal was the culmination of a business analysis for [...]
Customer Service: What are you saying?
“I know you believe you understand what you think I said, but I am not sure you realise that what you heard is not what I meant!” Do you know what you are communicating to your clients? Telephoning the Apple Support Centre, an automated message declares: “Welcome to Apple. The Tech Support Department is closed.” [...]
Get more of Ric
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Research Survey on Referrals in Professional Services
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Wayne Swan: It would be funny if it wasn’t so scary
- Stupid business thinking by Qantas and unions
