The $90 Workshop for Professionals: Business Builder Series An almost-free day for people in the accounting, law, recruiting, HR, business consulting & coaching, speaking, and related professions to help them dramatically accelerate business and find new markets. It’s my way of “giving back” and providing a high-content day. The registration fee is only $90 + [...]
Tag Archives | Business Relationships
Weekly Wisdom No.101: Staying front of mind
It’s not your client’s responsibility to remember you; it’s your obligation to ensure they never have a chance to forget you. A member of my Mentoring & Coaching Program called to say that a prospective client had chosen and engaged another business professional before receiving his proposal. This proposal was the culmination of a business analysis for [...]
Customer Service: What are you saying?
“I know you believe you understand what you think I said, but I am not sure you realise that what you heard is not what I meant!” Do you know what you are communicating to your clients? Telephoning the Apple Support Centre, an automated message declares: “Welcome to Apple. The Tech Support Department is closed.” [...]
Weekly Wisdom No.99: Victory by helping others to win
When my daughter was two and she wanted something, she wanted it immediately. And, when she got it, it was a victory, she won. As we mature we see a win as a victory over somebody or something else. I won the tennis match at the expense of somebody else who lost to me. I [...]
Are you talking too much?
In 2008 my research company, The Society for Executive Wisdom, surveyed 341 buyers of professional services. The information we gained from this survey was gold. Some of the issues relating to hiring a professional services provider included: Failed to understand the buyers’ needs Failed to respond to requests promptly Failed to listen to the buyer [...]
St George Bank Business Breakfast: Maximum Revenue Targets
I was recently engaged to speak at a breakfast for 21 senior St George Bank executives which was hosted by Martin Turner of The Turner Group. The talk was on utilising your customer market to gain maximum revenue targets. Many people within larger organisations fail to appreciate their own value and the value of what is [...]
Sales is not a dirty word
Everybody is selling something. The accounting department is selling efficient accounting systems that please customers and suppliers. Receptionists are selling first impressions. Cleaning staff are selling a wonderful work environment. The question is: what do you believe you are selling? Those of us in professional services must embrace a “solutions culture”. I suggest to you [...]
Business Referrals Survey Results available for download
The results of the survey we conducted in November on Business Referrals has been summarised and condensed into a PDF document with opinions and viewpoints added. Thanks to everyone who participated in the survey. Your assistance, honesty and thoughts are highly valued by us and the readers of the final summary. I am currently writing [...]
Ric Willmot’s Weekly Marketing Checklist
Every week we need to be investing in the marketing of ourselves, our business, our services and our brand. By doing one thing every day, you are perpetuating Willmot’s Marketing Whirlpool to grow and develop your business and build your revenues and profits. How many are you actively implementing each week? By just doing one [...]
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Mick Cosgrove: I agree Ric. I was actually referring more to the ...
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Ric Willmot: No Kathy. I was honest in my opinions about Crean...
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Kathy Westmore: Ric are you showing your softer side there by comp...
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Scott Brown: Yes, read that study. Interesting. Should also be ...
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Research Survey on Referrals in Professional Services
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It’s not too late to ditch the tax, Julia
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Catherine Deveny hate speech continues in spite of spelling
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Wayne Swan: It would be funny if it wasn’t so scary
- Gun Control Laws: Sobering statistics and a sane argument
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Psychologist, Peter Hart unable to adapt to pyjamas
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Weekly Wisdom No.162: Focus on my 4th question
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The financial facts provided by Treasury not politicians
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Strong men more likely to have right-wing views, study says
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The Nearly Free Workshop is Back!
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What’s around the bend for marketing your business, smarter?
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Summaries of fiscal & economic evaluations of Labor and Swan
Value Offerings by Ric Willmot
