Comments for Ric Willmot Blog http://ricwillmot.com Executive Wisdom Sun, 05 Feb 2012 21:27:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Contact by Ric Willmot's Weekly Wisdom No.101: Staying front of mind | Ric Willmot Blog http://ricwillmot.com/index.php/contact/#comment-825 Ric Willmot's Weekly Wisdom No.101: Staying front of mind | Ric Willmot Blog Sun, 05 Feb 2012 21:27:11 +0000 http://ricwillmot.com/?page_id=33#comment-825 [...] Contact You are here: Home » Weekly Wisdom No.101: Staying front of mind AsideWeekly Wisdom No.101: Staying front of mindBy Ric Willmot on February 6, 2012 in Wisdom for the Week [...] [...] Contact You are here: Home » Weekly Wisdom No.101: Staying front of mind AsideWeekly Wisdom No.101: Staying front of mindBy Ric Willmot on February 6, 2012 in Wisdom for the Week [...]

]]> Comment on Customer Service: What are you saying? by Peter Abbott http://ricwillmot.com/index.php/2012/customer-service-what-are-you-saying/#comment-819 Peter Abbott Fri, 03 Feb 2012 04:27:18 +0000 http://ricwillmot.com/?p=1297#comment-819 You are so right Mike. Front line staff are so very important. If they give bad service you're left with a bad taste in your mouth. Nice post, as always, Ric. Peter You are so right Mike.
Front line staff are so very important.
If they give bad service you’re left with a bad taste in your mouth.
Nice post, as always, Ric.

Peter

]]> Comment on Customer Service: What are you saying? by Mike http://ricwillmot.com/index.php/2012/customer-service-what-are-you-saying/#comment-816 Mike Wed, 01 Feb 2012 22:29:42 +0000 http://ricwillmot.com/?p=1297#comment-816 I couldn't agree more Ric. Customer service can be a business saver. I remember having an issue with my car insurance many years ago. Basically the insurers made a mistake. However their customer service team dealt with me superbly and I've remained a customer ever since. There are cheaper companies but I am reassured by that one encounter that I'd rather pay a little more and get good service. Too many companies forget the value of this and the impression their frontline staff can give. Mike I couldn’t agree more Ric.

Customer service can be a business saver. I remember having an issue with my car insurance many years ago. Basically the insurers made a mistake. However their customer service team dealt with me superbly and I’ve remained a customer ever since. There are cheaper companies but I am reassured by that one encounter that I’d rather pay a little more and get good service.

Too many companies forget the value of this and the impression their frontline staff can give.

Mike

]]> Comment on Weekly Wisdom No.99: Victory by helping others to win by For me it's Australia Day and I'm proud - Ric Willmot | Ric Willmot Blog http://ricwillmot.com/index.php/2012/weekly-wisdom-99/#comment-754 For me it's Australia Day and I'm proud - Ric Willmot | Ric Willmot Blog Thu, 26 Jan 2012 08:57:37 +0000 http://ricwillmot.com/?p=1257#comment-754 [...] I don’t care to change the Australian Constitution. [...] [...] I don’t care to change the Australian Constitution. [...]

]]> Comment on Friday Redux No.12: The Discount Doom Loop by What's the best sales technique? | Ric Willmot Blog http://ricwillmot.com/index.php/2011/friday-redux-no-12-the-discount-doom-loop/#comment-740 What's the best sales technique? | Ric Willmot Blog Wed, 25 Jan 2012 04:53:20 +0000 http://ricwillmot.com/?p=1125#comment-740 [...] easy way is to lower your price. Of course, with all the websites, discounts and e-coupon websites this will most likely mean you [...] [...] easy way is to lower your price. Of course, with all the websites, discounts and e-coupon websites this will most likely mean you [...]

]]> Comment on Friday Redux No.13: You think you’re doing it tough! by Work-Life Balance - Life's a beach: but not exclusively | Ric Willmot Blog http://ricwillmot.com/index.php/2012/friday-redux-no-13-doing-it-tough/#comment-713 Work-Life Balance - Life's a beach: but not exclusively | Ric Willmot Blog Thu, 19 Jan 2012 23:34:24 +0000 http://ricwillmot.com/?p=1215#comment-713 [...] doing nothing in particular other than guaranteeing our daughter experienced the turtles laying at Mon Repos. I did however, have my iPhone and iPad on the beach, and responded to the very few urgent [...] [...] doing nothing in particular other than guaranteeing our daughter experienced the turtles laying at Mon Repos. I did however, have my iPhone and iPad on the beach, and responded to the very few urgent [...]

]]> Comment on Bargara on the beach by Work-Life Balance - Life's a beach: but not exclusively | Ric Willmot Blog http://ricwillmot.com/index.php/2012/bargara-on-the-beach/#comment-712 Work-Life Balance - Life's a beach: but not exclusively | Ric Willmot Blog Thu, 19 Jan 2012 23:33:22 +0000 http://ricwillmot.com/?p=1198#comment-712 [...] had nine days on Palm Beach at the Gold Coast and 7 days at Bargara Beach near Bundaberg, where every day we’d swim, surf, walk, play, eat ice-cream, sip coffee, and [...] [...] had nine days on Palm Beach at the Gold Coast and 7 days at Bargara Beach near Bundaberg, where every day we’d swim, surf, walk, play, eat ice-cream, sip coffee, and [...]

]]> Comment on My Wish-List for Santa by Carlo Schinella http://ricwillmot.com/index.php/2011/my-wish-list-for-santa/#comment-675 Carlo Schinella Tue, 20 Dec 2011 00:00:18 +0000 http://ricwillmot.com/?p=1136#comment-675 Ric Well if the only legacy you leave is "Daughter like Father!!"…then it can’t be all bad.. Agreed with your sentiments re Journos with political views… I was brought up in a house of Republican/Democrat/Catholic/Agnostic/Atheist household where dinners were always entertaining…especially at Christmas when 5 brothers with a gap of 37 years in ages made for great entertainment.. Picture this… an Italian father more interested in the food, drink, preparation and entertainment of the children, a mother focussed on being the matriarch and in charge of traditional fare, being American Indian, Mexican and Italian…the daughters in law all joined in delivery…Egg nog, coffee, and bourbon freely flowing. Cast your mind back to the 60's, no digitial TV's, so we had 3 TV sets tuned to East Coast, Mid West and West Coast Football(Gridiron Games) from 0900 am. Then lunch, and raucous laughter and telling of tales and heated debate over something Roosevelt would have said (my mother's favourite) which would bring a retort from the republican side that either Eisonhower/Nixon or that right wing war monger Goldwater would have lent a credo… And then, the peaceful naps and photos of the generations in arms on the floor or on the lawn or couches asleep enjoying a rest before commencing the night time festivities and games and more debates… Those were the days, my friend and may you recount yours as the times fly by… Merry Christmas.. Your buddy in Safety Carlo Ric
Well if the only legacy you leave is “Daughter like Father!!”…then it can’t be all bad..
Agreed with your sentiments re Journos with political views…

I was brought up in a house of Republican/Democrat/Catholic/Agnostic/Atheist household where dinners were always entertaining…especially at Christmas when 5 brothers with a gap of 37 years in ages made for great entertainment..
Picture this… an Italian father more interested in the food, drink, preparation and entertainment of the children, a mother focussed on being the matriarch and in charge of traditional fare, being American Indian, Mexican and Italian…the daughters in law all joined in delivery…Egg nog, coffee, and bourbon freely flowing.

Cast your mind back to the 60′s, no digitial TV’s, so we had 3 TV sets tuned to East Coast, Mid West and West Coast Football(Gridiron Games) from 0900 am.
Then lunch, and raucous laughter and telling of tales and heated debate over something Roosevelt would have said (my mother’s favourite) which would bring a retort from the republican side that either Eisonhower/Nixon or that right wing war monger Goldwater would have lent a credo…
And then, the peaceful naps and photos of the generations in arms on the floor or on the lawn or couches asleep enjoying a rest before commencing the night time festivities and games and more debates…

Those were the days, my friend and may you recount yours as the times fly by…
Merry Christmas..
Your buddy in Safety
Carlo

]]> Comment on Weekly Wisdom No.94: Margin, Pricing, Discounts & Profits by Friday Redux No.12: The Discount Doom Loop | Ric Willmot Blog http://ricwillmot.com/index.php/2011/weekly-wisdom-94/#comment-642 Friday Redux No.12: The Discount Doom Loop | Ric Willmot Blog Thu, 15 Dec 2011 21:51:10 +0000 http://ricwillmot.com/?p=1050#comment-642 [...] But you have now also created a Discount Doom Loop. [...] [...] But you have now also created a Discount Doom Loop. [...]

]]> Comment on Weekly Wisdom No.95: No more excuses by No more excuses - Part 3 by Ric Willmot of Executive Wisdom | Ric Willmot Blog http://ricwillmot.com/index.php/2011/weekly-wisdom-95/#comment-639 No more excuses - Part 3 by Ric Willmot of Executive Wisdom | Ric Willmot Blog Wed, 14 Dec 2011 10:38:12 +0000 http://ricwillmot.com/?p=1091#comment-639 [...] to eliminate your marketing will only exacerbate that lack of funds. That’s a doom-loop! No more excuses – Part I No more excuses – Part [...] [...] to eliminate your marketing will only exacerbate that lack of funds. That’s a doom-loop! No more excuses – Part I No more excuses – Part [...]

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