Whispering When people get angry they tend to yell. But yelling doesn’t always work. Why? Because with increased volume the words just become noise. When e-mails are typed in all caps for emphasis or urgency, the reader ignores it and determines for themselves if it’s urgent. Pop-up website windows interrupt and are not read. Instead, [...]
Agile Advantage Most businesses seek to differentiate themselves from their competitors and express an advantage in terms of benefit to the buyer. A considerable investment of time, money and resources is spent on this very objective. And, many small businesses have a distinct advantage that they not only shy away from but invest time, money [...]
Focus on my 4th question Regularly, I challenge my clients with four questions: What are you doing? What should you be doing? What should you not be doing? What should you be doing next? The fourth is the most important question today, tomorrow, and throughout your career. During the industrial age, the foreman or boss [...]
Around the bend In Australia, there is a federal budget being delivered this week. The struggling government of the day has failed miserably to balance the books. Unfortunately, you DO need to balance your books in your business. You have an obligation to your lenders to meet your repayments. You have an obligation to your [...]
Answers The answers to most of your business problems lie in the point of contact with product, service, and relationships. These are the three areas where you directly touch your customers. If your attention is only on your product, then you can expect to be treated like a commodity, and your customers to be price [...]
What’s Your Default Position? On my blog last week I wrote about responding in the moment to events that challenge and frustrate you (It’s not what happens to you but how you respond). Taking the next step; what’s your default position when faced with an opportunity? Do you need to have a guarantee to feel [...]
Who’s to blame for poor customer service? Checking in at Qantas domestic, Brisbane airport, the ticketing officer was courteous, helpful, and informative. It wasn’t just because it was her job, you sensed she loved her work and loved serving the public. I thanked her for being so helpful and nice. “Very few people say that, [...]
Weekly Wisdom No.157: The $1,150-Per-Hour Lawyer Star lawyers still can fetch a premium, and some of them won’t budge on price. The number of partners billing $1,150-plus an hour has more than doubled since this time last year, according to Valeo Partners, a consulting firm that maintains a database of legal rates pulled from court [...]
Answering or knocking? Martin Scorsese’s directing debut was a movie entitled: “Who’s That Knocking at My Door”. The film’s original title was: “I Call First”. The two titles—when compared—are captivating from a marketing perspective: “I Call First“: stepping out into the field and knocking on doors seeking to attract business. “Who’s That Knocking at My [...]
Sex Sells—Does Your Business? That trilogy of books, 50 Shades of Grey has sold 70 million copies in various forms of media (predominantly as an e-book). Everybody knows sex sells. Now, in book publishing circles, it’s a bit clearer exactly how much. This is a perfect example of how emotion trumps logic. The writing is [...]
- Carey I. Beck: The taxpayer subsidies were part of a six-year $11...
- $1.1 billion in taxpayer funds given to Ford over 10 years | Ric Willmot Blog: [...] receive enormous amounts of taxpayer funds...
- Mick Cosgrove: Spot on....I want my free Ford or Holden if they w...
- Australian small businesses might have given a better ROI | Ric Willmot Blog: [...] receive enormous amounts of taxpayer funds...
- Mick Cosgrove: I agree Ric. I was actually referring more to the ...
- Ric Willmot: No Kathy. I was honest in my opinions about Crean...
- Research Survey on Referrals in Professional Services October 31, 2011
- It’s not too late to ditch the tax, Julia June 24, 2012
- Catherine Deveny hate speech continues in spite of spelling October 6, 2012
- Wayne Swan: It would be funny if it wasn’t so scary September 21, 2011
- Why you must ban social media while working July 19, 2012
- Strong men more likely to have right-wing views, study says May 19, 2013
- Ric’s Thought for Today No.64: Rationality June 19, 2013
- Prohibit Pathetic PowerPoint June 18, 2013
- Weekly Wisdom No.166: Whispering June 17, 2013
- Courier-Mail Newspaper: Executive Wisdom Q&A December 2012 June 14, 2013
- The $90 Workshop for Professionals – Bundaberg 26 June June 13, 2013
- Courier-Mail Newspaper: Executive Wisdom Q&A November 2012 June 13, 2013
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About Ric Willmot
Ric Willmot is "The Strategist" assisting organisations to improve performance, profits and productivity. Most businesses are en route to destinations they don't seek because of a strategy they haven't set is taking them there. Ric Willmot is seen as the thought leader for strategic business improvement. His intent is not just to improve your business, but to build firms which create wisdom and wealth.
Ric travels Australia, Asia, USA and United Arab Emirates as the go-to person for CEOs & senior executives of mining, oil, gas and resources companies -- and consults to principals, partners, and professionals practicing in law, accounting, financial services, consulting, recruitment, business coaching and the like.