You create an idea for your business. You get everyone together to discuss it. You wrangle over the merits or otherwise of pushing forward with this new idea. The idea has its supporters and it has detractors, as well, of course. (There’s always somebody who thinks it’s their role to say no to a new [...]
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Weekly Wisdom No.102: Nobody will ever notice the effort
An easy excuse for not trying that little bit harder is that nobody will ever notice that last 5% of effort you put in to making your products/services the highest quality. It’s a terrible amount of work that goes unrecognised by everyone but you. Answering the telephone within three rings costs many times more than [...]
Weekly Wisdom No.101: Staying front of mind
It’s not your client’s responsibility to remember you; it’s your obligation to ensure they never have a chance to forget you. A member of my Mentoring & Coaching Program called to say that a prospective client had chosen and engaged another business professional before receiving his proposal. This proposal was the culmination of a business analysis for [...]
Weekly Wisdom No.100: 3 Keys from Steve Jobs
This is the 100th edition of the Weekly Wisdom. Thank you to the members of my Mentoring & Coaching Program who cajoled, coerced and convinced me to do this. Given it is the 100th edition, I’m recommending everyone who doesn’t yet receive the Weekly Wisdom each Monday in their inbox that you add it to [...]
Weekly Wisdom No.99: Victory by helping others to win
When my daughter was two and she wanted something, she wanted it immediately. And, when she got it, it was a victory, she won. As we mature we see a win as a victory over somebody or something else. I won the tennis match at the expense of somebody else who lost to me. I [...]
Weekly Wisdom No.98: The Human Touch
A respected researcher wrote in a professional association magazine, “We are experiencing a customer service crisis ….” Crisis might be a strong word, but by no means is it an exaggeration. The majority of service is poor, much of it is ordinary and service quality is perceived by many experts and endusers to be declining. [...]
Adapting and evolving yourself to increase client value
January 8th is Elvis Presley’s birthday. He would have been 77 had he not succumb to a life of excess. But would his career have survived? Could he have made the transition from the “King of Rock’n’Roll” to something else appropriate for a person of that vintage? Frank Sinatra was best known as the “Chairman [...]
Weekly Wisdom No.96: How proud are you of your efforts?
How proud are you of your efforts in 2011? I’m not asking how successful you were with what you attempted, but how proud are you in your “efforts” to achieve success in 2011? I’m not asking how happy you are about what you’ve done, but how “proud” are you in your efforts to achieve [...]
Weekly Wisdom No.95: No more excuses
I’d like to achieve great things with my business, but the economy is tough. Yes, my organisation should be generating greater results but it’s a price-sensitive market. I could be fantastic at that but my spouse won’t let me. We could be a much higher quality firm but we don’t have any sales or marketing [...]
Weekly Wisdom No.93: Paralysis from Poor Pricing
Price is an extremely effective profit driver. It can generate huge profits or destroy margins. We must avoid discounting and price cuts as they may bring market share, but they often kill profits. You will be surprised how many profit leakages there are in your organisation. These leakages are akin to giving money away …. [...]
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Research Survey on Referrals in Professional Services
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Wayne Swan: It would be funny if it wasn’t so scary
- Stupid business thinking by Qantas and unions
