25 ways to turbocharge your brain power Improve your vocabulary. Take a different route home from work, regularly. Do crosswords, solve puzzles and brainteasers. Become comfortable with ambiguity. Reverse your assumptions. Look further than the first, correct answer. Be curious. Have your own mental sanctuary. Debate (not argue) and defend your position on matters, intellectually. [...]
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Mix and match ideas to serve your clients
Creativity choked? Mix and match ideas to serve your clients. “The time has come,” the walrus said, “to talk of many things: of shoes and ships and sealing wax of cabbages & kings.” In the 4th Millennium BC, hard bronze was invented in Susa (Iran) by mixing soft copper with small amounts of an [...]
It’s never too late to trust yourself
It’s never too late to trust yourself to confidently head in the direction of your dreams. Never. It matters not why you’ve waited until now. It matters not that you may have got it wrong previously. It matters not that you’ve never been lucky when less others seem to have been over-rewarded for under-performing. It’s [...]
Who should you have on your team?
When you decide that you need another person on your team; is it because you need another body? Is it because you need another process worker? Another cog in the wheel or as Pink Floyd sang, “Another brick in the wall”? If that is what you want, then identify people who aren’t really motivated, have [...]
Business Thinking Skills and Ambiguity
Our education system has trained us to NOT want to be wrong. But the fear of being wrong limits our ability to think with creativity, innovation and imagination.Behavioural economics explains that we would rather be precisely wrong than moderately right. The Chinese have two lions on pillars outside of every temple of worship. These temples [...]
Customer Service: What are you saying?
“I know you believe you understand what you think I said, but I am not sure you realise that what you heard is not what I meant!” Do you know what you are communicating to your clients? Telephoning the Apple Support Centre, an automated message declares: “Welcome to Apple. The Tech Support Department is closed.” [...]
What’s the best sales technique?
When people ask this question you need to clarify what they’re really asking you. Are they genuinely asking for the best or simply the easiest? The easy way is to lower your price. Of course, with all the websites, discounts and e-coupon websites this will most likely mean you need to lower your price to [...]
Weekly Wisdom No.98: The Human Touch
A respected researcher wrote in a professional association magazine, “We are experiencing a customer service crisis ….” Crisis might be a strong word, but by no means is it an exaggeration. The majority of service is poor, much of it is ordinary and service quality is perceived by many experts and endusers to be declining. [...]
Friday Redux No.13: You think you’re doing it tough!
It’s by complete coincidence that my thirteenth “Friday Redux” should occur on Friday the 13th of January 2012. Nonetheless, this good fortune for me is my opportunity to dismiss the pessimistic thinking of those who want to wallow in their own perceived misfortune. You think you’re doing it tough. On Wednesday evening we ventured to [...]
Weekly Wisdom No.96: How proud are you of your efforts?
How proud are you of your efforts in 2011? I’m not asking how successful you were with what you attempted, but how proud are you in your “efforts” to achieve success in 2011? I’m not asking how happy you are about what you’ve done, but how “proud” are you in your efforts to achieve [...]
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