I have always said that being an excellent leader, manager, supervisor, team leader, coach …. is more about the questions you ask, the language you use and the information you gather. This morning after speaking at the Brisbane Inner West Chamber of Commerce the questions was asked of me to give examples of what I had coined: exemplary language in leadership.
Here’s just four examples that will help improve you, as a leader/manager, to control the conversation:
- Simple and Comparative: “Boss, I think it’s better to go for compromise.” — You respond with, “Better than what specifically?”
- Lack of Referential Index: “My manager is always arguing with me.” — You respond with, “Do you always argue with your manager?”
- Unspecified Verbs: “My manager doesn’t appreciate me.” — You respond with, “In what specific way doesn’t she appreciate you?”
- Nominalisations: “I resent your question.” — You respond with, “In what way does my questioning you do that?”
The beginnings of excellent leadership and exemplary management is simply a question of language.