Warning: This is a long post. Business must be booming when customer service is non-existent. Or, perhaps the reason customer service is non-existent is because the organisation is doing so poorly? Take my current experience with an internet company. This company had been hosting the domain for a website I considered I may launch, but [...]
Archive | February, 2012
Weekly Wisdom No.104: What is it that you are not?
What is it that you are not? We are constantly telling the marketplace what we are: the best accountant, the specialist recruiter, the smartest lawyer, the best informed financial planner. That’s easy to say. But what is it that you are not? Thinking in this counter-intuitive fashion can help you better identify what it is [...]
Can money be an end in itself?
Homo sapiens are the only species to have developed the “token” of money as a currency for barter and exchange. No sooner had humans developed money, they began to make money and end in itself. Humanity has become fascinated to distraction with money, something so attractive and desirable that some even kill for it. Everyone [...]
Workshops for Professional Services Firms – April 2012
The $90 Workshop for Professionals: Business Builder Series An almost-free day for people in the accounting, law, recruiting, HR, business consulting & coaching, speaking, and related professions to help them dramatically accelerate business and find new markets. It’s my way of “giving back” and providing a high-content day. The registration fee is only $90 + [...]
Is your business performance achieving, growing, improving?
Is your business performance achieving, growing, improving? Are you achieving your financial targets so far this year? Are you growing? Or, are you declining? Are you winning major customers? Or, have you already lost some key business? Are you developing new products/services for the future? Or, are you simply relying on what you’ve had for [...]
Weekly Wisdom No.103: What are you doing? What should you be doing?
You create an idea for your business. You get everyone together to discuss it. You wrangle over the merits or otherwise of pushing forward with this new idea. The idea has its supporters and it has detractors, as well, of course. (There’s always somebody who thinks it’s their role to say no to a new [...]
Podcast: How Accounting Professionals become more creative
Institute of Chartered Accountants Interview Ric Willmot Mediocrity is a curse that accountants can become comfortable with, live with, but which will limit their growth. And, if their comfort with mediocrity continues for long enough it can deteriorate into paralysis and business failure. Before anyone thinks it can happen to them, ask yourself where Arthur [...]
25 ways to turbocharge your brain power
25 ways to turbocharge your brain power Improve your vocabulary. Take a different route home from work, regularly. Do crosswords, solve puzzles and brainteasers. Become comfortable with ambiguity. Reverse your assumptions. Look further than the first, correct answer. Be curious. Have your own mental sanctuary. Debate (not argue) and defend your position on matters, intellectually. [...]
Mix and match ideas to serve your clients
Creativity choked? Mix and match ideas to serve your clients. “The time has come,” the walrus said, “to talk of many things: of shoes and ships and sealing wax of cabbages & kings.” In the 4th Millennium BC, hard bronze was invented in Susa (Iran) by mixing soft copper with small amounts of an [...]
Get more of Ric
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Research Survey on Referrals in Professional Services
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Wayne Swan: It would be funny if it wasn’t so scary
- Stupid business thinking by Qantas and unions
