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Today is Australia Day. I don’t care to get caught in the ridiculous nonsense of “Invasion Day”. I don’t care for that researcher who says that flying the Australian flag on your vehicle is racist. I don’t care to change the Australian Constitution. I don’t care to accept the illegal immigrants. Today is Australia Day. [...]
When people ask this question you need to clarify what they’re really asking you. Are they genuinely asking for the best or simply the easiest? The easy way is to lower your price. Of course, with all the websites, discounts and e-coupon websites this will most likely mean you need to lower your price to [...]
When my daughter was two and she wanted something, she wanted it immediately. And, when she got it, it was a victory, she won. As we mature we see a win as a victory over somebody or something else. I won the tennis match at the expense of somebody else who lost to me. I [...]
People are returning to work from their Christmas and summer vacation, the children are about to recommence school and the groans can be heard echoing. In conversations with clients, colleagues and friends they revel in telling that while on vacation they did not respond to e-mail or telephone messages. They boast about putting off any business [...]
Many organisations mistakenly believe that their Mission should be all encompassing and explain everything. The Mission should articulate the corporate objective in a simple manner that all stakeholders can comprehend and embrace. Ric Willmot gives a striking example of how to achieve this.
Pricing is one of the most important keys to the success or otherwise of an enterprise. Yet it is frequently overlooked, understated or just done really poorly. Ric Willmot gives a brief insight into how we can think differently when engaging with prospective customers. At the start of this clip, Ric’s client, the CEO of [...]
Ric Willmot speaks on pricing to a live audience. In just 60 seconds he is able to succinctly articulate the clarity as to why price is second to value. Focus on your value and people will pay your price.
A respected researcher wrote in a professional association magazine, “We are experiencing a customer service crisis ….” Crisis might be a strong word, but by no means is it an exaggeration. The majority of service is poor, much of it is ordinary and service quality is perceived by many experts and endusers to be declining. [...]
It’s by complete coincidence that my thirteenth “Friday Redux” should occur on Friday the 13th of January 2012. Nonetheless, this good fortune for me is my opportunity to dismiss the pessimistic thinking of those who want to wallow in their own perceived misfortune. You think you’re doing it tough. On Wednesday evening we ventured to [...]
Most of the South Sea Islanders (Kanakas) brought to the Bundaberg region were from the Melanesian/Micronesian islands. Blackbirding was rife prior to 1870 to obtain men to work in the agricultural industry. Regulations were then set for employers to pay 10 shillings for each man and 10 pounds for his return passage after 3 years. [...]
Research Survey on Referrals in Professional Services
Wayne Swan: It would be funny if it wasn’t so scary
For me it’s Australia Day and I’m proud
Weekly Wisdom No.99: Victory by helping others to win
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